Question 1

Can I update my account details?

Accepted Answer

Yes. You can update your profile, contact details and address from the Profile area of your account. Keeping these details accurate helps us process prize claims and important notifications smoothly.

Question 2

What is self-exclusion?

Accepted Answer

Self-exclusion lets you block your own account from entering paid competitions for a chosen period. You can set this up from the Responsible play area of your account whenever you want a break.

Question 3

Can I enter if I am self-excluded?

Accepted Answer

No. While a self-exclusion is active, your account cannot complete a paid entry checkout. The exclusion will stay in place until the period you chose has ended.

Question 4

How do I keep my account secure?

Accepted Answer

Use a strong unique password, keep your contact details up to date and sign out on shared devices. You can change your password and review login activity in the Login and security area of your account.

Question 5

How are winners selected?

Accepted Answer

Winners are selected through a recorded draw process after the competition closes. The winning entry is checked before publication, and confirmed winners can appear on our winners page once the result has been reviewed.

Question 6

Where are winners published?

Accepted Answer

Confirmed winners are published on the TopDraw winners page. Each winner entry shows the prize and the winning ticket number once the result has been reviewed and approved for display.

Question 7

How do I know winners are real?

Accepted Answer

Published winners can appear on the winners page once a draw has been reviewed. We also store draw records internally, so each completed draw has a clear audit trail for admin and verification purposes.

Question 8

What happens if a competition does not sell out?

Accepted Answer

Each competition has its own closing date, entry cap and draw rules. If a competition needs to be extended, cancelled or handled differently, the relevant terms for that competition will apply and customers will be updated where required.

Question 9

Are entries capped?

Accepted Answer

Yes. Each competition has a maximum number of entries, shown clearly before you enter. This helps you understand the total entry limit for that prize before deciding whether to take part.

Question 10

Where do I find my ticket numbers?

Accepted Answer

After checkout, your ticket numbers are shown on the order confirmation and inside your account under My tickets. Each ticket has a unique number for that specific competition.

Question 11

Can I enter more than one competition?

Accepted Answer

Yes. You can enter multiple live competitions at the same time. Use the basket to add entries across several competitions and check out in one go.

Question 12

Is there a per person entry limit?

Accepted Answer

Some competitions have a per person entry limit, shown on the competition page. Where a limit applies, the basket and checkout will prevent you from going over it.

Question 13

Is there a free postal entry route?

Accepted Answer

Yes. Paid competitions include a free postal entry route. Valid postal entries are processed and added to the same draw pool as paid entries, provided the entry requirements are followed correctly.

Question 14

How do postal entries work?

Accepted Answer

To submit a free postal entry, follow the postal entry instructions on our Free entry page. Each entry must meet the format and deadline requirements to be accepted into the draw pool.

Question 15

Do postal entries have the same chance of winning?

Accepted Answer

Yes. Once accepted, postal entries are added to the same draw pool as paid entries for that competition and have the same chance of being selected per entry.

Question 16

What is TopDraw?

Accepted Answer

TopDraw is a UK prize competition platform where you can enter live competitions for premium prizes. Each competition is designed to show the important details upfront, including the prize, entry price, entry cap, draw timing and any available cash alternative.

Question 17

How do TopDraw competitions work?

Accepted Answer

Choose a live competition, select the number of entries you want, then complete checkout securely. Once your entries are confirmed, your ticket numbers are shown in your account so you can track them before the draw.

Question 18

Who can enter?

Accepted Answer

TopDraw competitions are open to UK residents aged 18 or over. You must provide accurate account details, confirm your age where required and follow the terms for each competition you enter.

Question 19

How do I contact support?

Accepted Answer

You can reach the TopDraw team through our contact page. We aim to respond to all enquiries as quickly as possible, with priority given to prize claim and account access questions.

Question 20

What payment methods are accepted?

Accepted Answer

Paid entries are processed through our secure checkout. Card payments are supported, and any additional payment methods will be shown at checkout when available.

Question 21

How does wallet credit work?

Accepted Answer

Wallet credit can be earned or granted to your account and used to reduce the cost of paid entries at checkout. Your current balance and full transaction history are visible in the Wallet area of your account.

Question 22

Are my payment details secure?

Accepted Answer

Yes. Payments are handled by trusted payment providers using industry standard encryption. TopDraw does not store full card details on our own systems.

Question 23

Can I get a refund?

Accepted Answer

Refunds for valid paid entries are handled in line with our terms. If a competition is cancelled or an issue arises with your order, the refund route and timing will be communicated through your account and email.

Question 24

What happens if I win?

Accepted Answer

If you win, your prize will appear in your account and you can submit your claim details from the My Wins area. Our admin process then reviews the claim, verifies the details and updates the prize status through to dispatch or completion.

Question 25

How do I claim a prize?

Accepted Answer

Open the My Wins area inside your account and follow the claim form. You will be asked to confirm your delivery details and, where applicable, choose between the prize and any cash alternative offered.

Question 26

Can I choose a cash alternative?

Accepted Answer

Some competitions may include a cash alternative. When available, this will be shown clearly on the competition card or detail page before you enter, so you can review the prize options in advance.

Question 27

How long does prize delivery take?

Accepted Answer

Once your claim is verified, our team will arrange dispatch and update the status in your account. Delivery timing depends on the prize type and courier, and tracking details are added to the claim where available.

Questions Before You Enter?

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